This Privacy Policy applies to Talk Magnet’s online workplace productivity tools and platform, including the associated Talk Magnet mobile and desktop applications (collectively, the ‘Services’), Talk Magnet.com and other Talk Magnet websites (collectively, the ‘Websites’) and other interactions (e.g. customer service enquiries, user conferences, etc.) that you may have with Talk Magnet. If you do not agree with this Privacy Policy, then do not access or use the Services, Websites or any other aspect of Talk Magnet’s business. For the avoidance of doubt, this is the only privacy policy that applies to Talk Magnet.
This Privacy Policy does not apply to any third-party applications or software that integrate with the Services through the Talk Magnet platform (‘Third-Party Services’), or any other third-party products, services or businesses who will provide their services under their own terms of service and privacy policy. provides enterprise global voice, video, messaging, and collaboration software and applications that our customers use to communicate more effectively and efficiently.
This Product Privacy Statement explains how we collect, use, disclose, and otherwise process end user personal information on behalf of business customers in connection with our products and services, including Voice, Collaboration, Guest, Data, Contact Center, and the Talk Magnet application programming interfaces (collectively, the “Services”). Talk Magnet is the data processor and Talk Magnet customers are the data controllers with respect to such personal information.
Talk Magnet’s processing of personal information in connection with the Services is governed by this Product Privacy Statement and our customer agreements. In the event of any conflict between this Product Privacy Statement and a customer agreement, the customer agreement will control to the extent permitted by applicable law.
This Product Privacy Statement is not a substitute for any privacy notice that Talk Magnet customers are required to provide to their employees or other end users.
Information We Collect
Information provided to us by end users in connection with their use of the Services. This may include personal information that end users provide when they:
The following information is used by Talkmagnet to provide a seamless experience for you.
Information about end users’ use of the Services. We collect information about end users’ use of the Services, including:
How We Use Information
We use the information we collect at the instruction of our customers and in accordance with our customer agreements, to provide the Services and for related internal purposes, including:
To respond to inquiries, complaints, and requests for customer support.
We may also use personal information as we believe necessary or appropriate to (a) comply with applicable law; (b) enforce the terms and conditions that govern the Service; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
How We Share Information
We share the information we collect:
We also enable end users to share information when using the Services, e.g., by sharing presentations or participating in chats to share information with other call participants, including guests.
We may also share personal information with government, law enforcement officials or private parties as required by law, when we believe such disclosure is necessary or appropriate to (a) comply with applicable law; (b) enforce the terms and conditions that govern the Service; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
Information Security
Talk Magnet uses appropriate, commercially reasonable physical, electronic, and procedural safeguards to protect personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction in accordance with applicable law. We cannot, however, guarantee that any safeguards or security measures will be sufficient to prevent a security problem. We recommend that our customers take steps to protect against unauthorized access to any devices or networks used to access the Services. See the customer contract for additional information regarding Talk Magnet’s information security practices.
Data Subject Rights
Talk Magnet customers are the data controllers of end users’ personal information. As the data controllers, Talk Magnet customers are responsible for receiving and responding to end users’ requests to exercise any rights afforded to them under applicable data protection law. Talk Magnet will assist customers in responding to such requests as set forth in the customer contract
Cross Border Data Transfer
Talk Magnet may transfer personal information about its end users outside of the country in which end users are located, including to the United States. See the customer contract for additional information regarding how Talk Magnet safeguards the personal information it transfers across borders.
Data Retention
Talk Magnet retains personal information for as long as necessary to (a) provide the Services; (b) comply with legal obligations; (c) resolve disputes; and (d) enforce the terms of customer agreements. See the customer contract for additional information regarding Talk Magnet’s data retention practices.
Creation of Anonymous Data for Analytics
We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.
Third Party Products and Services
The Services may integrate with or enable access to third party tools. Third party tools registered, installed, or accessed by end users are governed by those third party providers’ privacy notices.Please review those notices carefully, as Talk Magnet does not control and cannot be responsible for these providers’ privacy or information security practices.
Contact Us: If you have any question about this Product Privacy Statement, you can contact our privacy team at hello@talkmagnet.com